Terms Of Use
Preamble
These General Conditions of Use (hereinafter the "GCU") define the conditions of access and use of the Panda mobile application (hereinafter the "Application") offered by the company PANDA SAS (hereinafter the "Company").
The User (hereinafter the User) declares to have read these T&Cs before using the Application. By registering and using the Application, the User declares to accept these T&Cs without reservation.
Article 1 - Purpose
The Application allows Users to order a delivery person for the delivery of letters and parcels in Ivory Coast.
Article 2 - Definitions
Article 3 - Access to the Application
The user can download the application for free on the usual download platforms.
To use the Application, the User must create an Account by providing the following information:
First and last name
E-mail address
Phone number
Password
The User undertakes to provide accurate and complete information when creating his Account.
The User is responsible for managing his Account and undertakes not to disclose his password to third parties.
Article 4 - Use of the Application
The User may use the Application to:
Order a delivery person for the delivery of letters and parcels in Ivory Coast.
Track the status of your orders in real time.
Manage your personal information and preferences.
Contact the Company's customer service.
The user agrees to use the Application in a manner consistent with these T&Cs and the laws and regulations in force.
The User is prohibited from:
Use the Application for illegal or fraudulent purposes.
Disseminate content contrary to public order or morality.
Infringe the rights of third parties.
To use malicious or harmful software.
Article 5 - Orders
Article 6 - Responsibilities
The Company undertakes to provide the user with a quality Application and to ensure corrective maintenance of the Application.
The Company cannot be held responsible for direct or indirect damage resulting from the use of the Application, in particular in the event of:
Loss or theft of packages.
Late delivery (except Express Delivery). The Company undertakes to do everything possible to respect the Express Delivery deadline of 30 minutes.
Damage to Folds or Packages.
Application malfunctions.
The User is responsible for the Letters and Packages that he entrusts to the Company for delivery. The User undertakes not to hand over to the Delivery Persons Letters or Packages containing objects prohibited by the regulations in force, in particular:
Dangerous or flammable products
Narcotics
Stolen objects
Live animals
Perishable goods
The User guarantees the Company against any claim and/or action brought by a third party due to the violation of this article.
Article 7 - Intellectual Property
All elements of the application (texts, images, logos, brands, etc.) are protected by intellectual property law.
Any reproduction, representation, modification, publication,
transmission, in whole or in part, of the Application without the prior authorization of the Company is prohibited.
Article 8 - Personal Data
The Company undertakes to collect and process the User's personal data in compliance with applicable regulations and in particular the General Data Protection Regulation (GDPR).
The User has the right to access, rectify, delete and transfer his/her personal data. The User may exercise these rights by contacting the Company's customer service by email at the following address: [email protected]
Article 9 - Modification of the T&Cs
The Company reserves the right to modify these T&Cs at any time. The modified T&Cs will be published on the Application and will come into effect upon publication.
The User is invited to regularly consult the T&Cs to be aware of any possible modifications.
Article 10 - Applicable Law and Competent Jurisdiction
These T&Cs are subject to French law.
In the event of a dispute relating to the use of the Application, only the competent courts of Paris will be notified.
Article 11 - Contact
For any questions relating to the use of the Application, the User can contact the Company's customer service by email at the following address: support@panda.frl
Last updated: September 25, 2024